Shipping & Delivery Policy

1. Where We Ship

Natna Shop currently ships to the following supported destinations:

Germany, Netherlands, Belgium, Luxembourg, France, Italy, Denmark, Sweden, Ireland, United Kingdom, Norway, Switzerland, United States and Canada.

Product availability can vary by destination. Most products can be shipped to all supported Natna Shop destinations, while certain products are produced and fulfilled specifically for selected countries.

2. Shipping Rates & Free Shipping

Natna Shop uses fixed standard shipping rates based on the delivery destination. The shipping rate applies to the order rather than being charged separately for every individual item, subject to the shipping options displayed at checkout.

The shipping option and applicable charge are displayed during checkout before payment is completed.

Free shipping is automatically available when the qualifying order value for the customer's shipping destination is reached and the order otherwise meets the applicable shipping conditions.

3. Processing Time

Standard orders are normally prepared for shipment within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing time is separate from shipping time.

Weekends and public holidays may not count as business days.

4. Estimated Shipping Time

For most standard Natna Shop products, estimated shipping time is:

This means that the normal order timeline consists of 1–3 business days of processing, followed by the applicable shipping period.

Delivery times are estimates rather than guaranteed delivery dates.

5. Products With Faster Local Delivery

Certain Natna Shop products are produced and fulfilled specifically within selected countries, including some products available only in Germany, the United States or Canada.

These products may have faster local delivery times than our standard 7–14 business-day shipping estimate.

When a different delivery time applies, the applicable shipping option or estimated delivery information will be displayed on the product page or during checkout.

6. Country-Restricted Products

Some products can only be shipped to specific countries because of their production or fulfillment location.

For example, a product marked as USA Only, Germany Only or Canada Only can only be purchased for delivery to the applicable destination.

If a product cannot be shipped to your selected destination, the applicable restriction may be shown on the product page or during checkout.

7. Orders Containing Multiple Products

Products within the same order may occasionally be prepared or shipped separately.

This can happen when products are produced or fulfilled from different locations.

As a result, you may receive more than one package, more than one tracking number, or packages arriving on different dates.

8. Order Tracking

When tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking information may not update immediately. Shipping carriers sometimes require additional time to scan and register a parcel in their tracking system.

If your tracking information has not updated for several business days, please contact Natna Shop customer support.

9. Delivery Delays

Occasionally, delivery may take longer than the estimated shipping period because of circumstances outside our reasonable control.

Possible causes can include:

• customs clearance;
• carrier or postal delays;
• public holidays;
• severe weather;
• high seasonal shipping volumes;
• incorrect or incomplete delivery information;
• local delivery disruptions; or
• other transportation or logistics delays.

Where we become aware of a significant problem affecting an order, we will make reasonable efforts to assist the customer.

10. Customs, Import Duties & Taxes

International shipments may be subject to customs procedures, import taxes, duties or other charges imposed by the destination country.

Whether such charges apply can depend on the product's shipping origin, destination, order value and local regulations.

Unless otherwise stated during checkout, customs duties, import taxes or similar charges imposed by local authorities or carriers may be the responsibility of the recipient.

11. Incorrect, Incomplete or Undeliverable Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please make sure your shipping address includes all information required for successful delivery, including where applicable:

• full recipient name;
• street name and house/building number;
• apartment, unit, floor or suite number;
• postal or ZIP code;
• city and country;
• a valid telephone number or email address where required by the carrier; and
• any additional delivery information needed to locate the residence or business.

If the address provided appears incomplete, invalid or undeliverable, Natna Shop may contact you to request corrected delivery information before the order is shipped.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment or dispatch.

Once an order has been shipped, we cannot guarantee that the carrier will be able to change or redirect the delivery address.

If a shipment cannot be delivered because the address supplied by the customer was incorrect, incomplete or missing essential delivery information, the parcel may be redirected, returned to the sender or otherwise treated as undeliverable by the carrier.

If an undeliverable parcel is returned to Natna Shop or to the applicable fulfillment location, we will contact the customer to determine the next appropriate step.

Where permitted by applicable law, additional shipping or carrier charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility. Any such charge will be explained before a replacement or reshipment is arranged.

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

12. Lost or Damaged Shipments

If your order appears to have been lost in transit or arrives damaged, please contact Natna Shop customer support.

For damaged deliveries, we may ask you to provide your order number and clear photographs of the item and, where relevant, the packaging so that we can review the issue.

Eligible lost or damaged shipments will be handled in accordance with our Refund & Return Policy and applicable consumer law.

13. Orders Not Delivered

If your order has not arrived within the expected delivery period, please first review the latest tracking information.

If your order remains undelivered, contact our customer support team so that we can investigate the shipment and assist you in accordance with our delivery protection, Refund & Return Policy and applicable consumer rights.

14. Shipping Origin & Fulfillment

Natna Shop offers products that may be produced or fulfilled from different locations depending on the product and delivery destination.

This allows certain products to be produced closer to customers or to be offered only within particular countries.

Because fulfillment locations can differ, products from the same order may occasionally arrive separately.

15. Shipping Information at Checkout

The shipping options available for your order are determined by your delivery address, the products in your cart and the applicable shipping profile.

Please review the shipping information displayed during checkout before completing your purchase.

16. Contact Us

If you need assistance with shipping, tracking or delivery, please contact Natna Shop customer support.